Return, Refund & Cancellation Policy

Thank you for shopping at Red Magnolia Lane! We want you to be completely satisfied with your purchase. Please review our return policy carefully before making a return.

Returns for Numeric Size Items:

  • Returns for numeric size items are accepted within 30 days of the date they were received.
  • Items must be unworn (other than trying them on), in their original condition, and in the original packaging with all tags attached.
  • To initiate a return, please contact us through the store’s contact form for approval.
  • Return Processing Time: Returns may take up to 4 weeks to process as all items undergo a thorough inspection for alterations.
  • Restocking Fee: A 10%-35% restocking fee will be applied to all returned orders (depending on the gown).
  • Shipping, rush order and customization fees are non-refundable.
  • Exchanges: If you choose to exchange your item for a different size or style, no restocking fee will apply.

Custom Size Items:

  • Custom size items cannot be returned. These items are made specifically to your measurements and requirements, making them ineligible for returns or exchanges.

Return Procedure:

  1. Contact Us: To initiate a return, please reach out via the store’s contact form with your order number and details about the item you wish to return.
  2. Return Authorization: We will review your request and, if eligible, provide you with a return authorization along with further return instructions.
  3. Package the Item: Ensure the item is in its original condition, with all tags attached and in the original packaging.
  4. Ship the Item:
    • Customers are responsible for return shipping costs.
    • We recommend using a trackable and insured shipping method to ensure safe delivery.
  5. Processing & Inspection:
    • Once received, returns will be inspected for alterations, wear, or damage.
    • This process may take up to 4 weeks before a refund is issued.
  6. Refunds:
    • If approved, refunds will be issued to the original payment method.
    • Shipping charges are non-refundable.
    • A 10%-35% restocking fee will be applied to all returned orders (depending on the gown).
    • Exchanges are not subject to a restocking fee.
    • Rush order and customization fees are non-refundable.
    • Please allow additional time for the refund to reflect in your account, depending on your bank or payment provider.

Cancellation Policy:

As our products are made-to-order, we do not accept order cancellations. However, we do accept returns for eligible items. Please refer to the return policy and procedure for details.